Warranty
SPS Pros offers a 60 day warranty on the functionality of our products except in case of:
- Customer abuse or negligence
- Acts of god
We will issue an RMA for warranty units and ship a replacement via Ground once the unit(s) in question have been shipped back to us. Customer will pay for shipping if they choose to have the replacement sent faster than Ground. International customers (customers outside of the United States) will be responsible for any and all shipping costs.
We do not currently offer any Advanced Replacement options. If you have any questions or concerns, please contact us.
Return Policy
We stand behind the quality of our refurbished IT equipment. All purchases from SPS Pros are covered by a 60-day warranty against defects. If you experience any issues with your product, please contact us immediately. We are committed to providing a prompt and effective solution.
If you receive a defective product, we will gladly repair, replace, or exchange it at no cost to you. Please contact us within [Number] days of receiving your order to initiate the process.
We understand that sometimes returns or exchanges are necessary for reasons other than defects. If you need to return or exchange a product for any other reason, please contact us within 14 days of receiving your order. We will work with you to find the best solution. A restocking fee of 25% may apply to certain returns or exchanges. Shipping costs are non-refundable, and the customer is responsible for return shipping.
Please contact us if you have any questions or concerns regarding our warranty or exchange policy.
SPS Recycling Obligation
With all SPS units sold, we provide a pre-paid shipping label and require the return of the unit being replaced, for recycling. In the event that a unit is not returned within two weeks of receiving the SPS ordered, we reserve the right to charge a $250 fee. Additionally, there is only a 60 day warranty coverage on an SPS product when the unit being replaced has not been returned; we upgrade the warranty to a full 1 year warranty when the bad units are shipped back to us via the pre-paid shipping label we provide.
Controller Recycling Obligation
With all Dell EqualLogic units sold, we provide a pre-paid shipping label and require the return of the unit being replaced, for recycling. In the event that a unit is not returned within two weeks of receiving the controller ordered, we reserve the right to charge a $400 fee. Additionally, there is only a 60 day warranty coverage on a controller product when the unit being replaced has not been returned; we upgrade the warranty to a full 1 year warranty when the bad units are shipped back to us via the pre-paid shipping label we provide. Please contact us with any questions or concerns.
Date Created: July 29th, 2013
Last Updated: Aug. 15th, 2017